it actually happened on Monday but I need some time to cool myself down to write this. I can’t believe how rude the Toshiba customer service is.
I don’t feel anything wrong when I call my troublesome laptop a “defect product.” of course, you can have your pride on your products but hello, your product cause me trouble and your repair department didn’t fix it and you ask me “can you prove it’s defect?”
man, you should not ask someone who’s still in college this kinda question. let’s do it in the logical way.
given: if the product doesn’t have any defect parts that causes customer trouble, it is not a defect product
IF the product does have some defect parts and cause customer trouble, it is a defect product.
the truth about my laptop: it has a “defective” fan (that’s how Toshiba address the symptom, I didn’t change the word) and has a not current BIOS, which causes me tons of trouble
and I can give at least 2 examples to prove something wrong in the laptop
so? the result is clear to see and I was so angry when I heard that customer service person asked me that question.
“can you prove it’s NOT a defect?” I asked him as well, and then he fell into the loop that saying he’s not the one using the laptop and he’s not the one working in repair department and he doesn’t have the right to do exchange and bla bla bla.
I’m totally disappointed with Toshiba. from products, the repair department, to customer service…. man, the only time I got quick response is you guys come and collect my money.
WHATEVER, Toshiba. do whatever you like to the customer. I’m so sick of you.
to whoever is gonna get a laptop, don’t choose Toshiba, or you’ll feel sorry for yourself.
