Toshiba, you just want to sell your computers out and leave your customers with defect products?
as title said, I’m going to complain about Toshiba — not just the computers they sell but also their customer service.
For now, I have 2 laptops from Toshiba, M45-S355 and M305-S4819. They both cost me tons of trouble and the customer service just make the experience worse.
Let’s talk about M45-S355 first. I got it from Circuit City back in summer 2005. It was a great deal, if and only if Toshiba gave me my rebate for 1oo bucks — they said they never received my form which I sent out twice already. Then, 37 days, exactly 37 days after I bought this laptop, it broke. It just simply could not turn on, nothing was running and I had to call customer service for help. I’ll complain about customer service later so let’s go directly to the conclusion for this laptop. It turned out that one of the memory sticks was broken and luckily it was the 1st one that broke. Other wise I would not find out something was broken in my laptop.
Then, M305-S4819. It also came from Circuit City, early April this year. It came with Vista and no manual included so I called in to ask for manual. 2 months later, I could not wake up the monitor from screensaver even though the laptop was still working. Of course, I called in and nothing really solve my problem. Another month passed, I still could not wake the monitor up except turned off and turned on, what’s worse, the monitor started to flash. At first, it just flashed about 1/4, then 1/2, then 3/4, and finally the whole screen flashed like crazy between super bright and super dark or even black out. You think that’s it for this laptop? Sorry, that’s not yet finished. About 2 weeks later, it started to turn on itself when I tried to turn it off regularly!!!! WTF, what kinda quality control it is?
Finally, to customer service. Toshiba put their 800 number to India that I can’t really understand WTF they are talking about. and I think some of them are brainless. When I first called about M45-S355, I clearly stated that “I have only 1 computer with me and that is the one not working.” However, the guy from customer service answered me with “so you can go online and check where is the closest repair center.” Hello? Am I speaking in language of Mars or what? After I told him AGAIN, I had no other computer access, he told me where is the repair center with NO address provide. Therefor, I asked for address (mark this, I DID NOT ask for direction), he said AGAIN, “you can go to our website to find…..” This time I didn’t even let him finish the line but cut it with anger, “do I have to tell you in every line I said? I DON’T HAVE OTHER COMPUTER AROUND ME!!”
Second time I called, I was going to try my luck and see if I can get someone else with understandable English. Fact proved me wrong, I was again, leaded to an India woman. After couple line, I didn’t even get to the point about this call (I need to ask what should I do to repair my M305-S4819 — the closest one is 100 miles away), she hung up the phone and left me at the other end of the phone as a fool. With anger, this time I called to a 949 number they put on their website (which is a number in Irvine). Lynn (I think that’s her name) solved half of my problem (complaining about rude 800 customer service) and promised she’ll send someone back to me later to collect my info to do Laptop Depot (need to send M305-S4819 in for repair) It was about 11 this morning and yet I didn’t receive any phone call from Toshiba now (it’s 4PM as I’m typing this post) I tried to call them around 3PM, the front desk transferred me to 3 different people and none of them pick the phone. The 4th guy was a poor guy — he had nothing to do or I should said, he is not even in that department. Anyway, he also promised me he’d bring my case to the correct department (which is just cross the hall) But up to now, nothing happens.
Toshiba, are you just wanna sell your computer out and leave the customers along with your defect products? I am NOT going to get anything from Toshiba AGAIN and I WILL NOT suggest Toshiba to my friends or anyone who ask me for advices. You totally lost a group of customers just because of your horrible customer service.
1. as long as you credit me as the original author, you may forward this post as you like.
2. I’m not writing this to against anybody from India. I’m writing this to point out the irresponsible Toshiba.
